NEED TO RETURN SOMETHING? IT COULDN'T BE EASIER.
We will gladly accept returns within 30 days of receipt, any item purchased from the Hacche Maternity online store that meets the criteria of our online returns policy.
ONLINE RETURNS POLICY
- All returns must be made within 30 days of receipt of your order.
- Refunds will be processed in $AUD.
- You can return your item(s) purchased online to us by post
- We are unable to process refunds in person at our head office or the online warehouse.
- We request you include your original receipt/invoice with your parcel.
- All items purchased in our online boutique must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
- We will provide a refund on any full price or SALE item that is faulty or not as described.
. We will provide a full refund on any full price or SALE items for change of mind or not suitable.Please note postage is non refundable.
- When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Refunds will be credited against your original method of purchase.
- If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
- If you placed your order using a loyalty reward, your reward will be credited back to you via a credit note.
HOLDS & EXCHANGES
-We do not place holds on any sale stock or full price products but are happy to custom order in - Email firstname.lastname@example.org for any requests and we will endeavour to help out as best we can.
-In some instances Product may sell or sell out Whilst a Return/Exchange is in Transit - Hacche Maternity Will endeavorer to recover any sold out items unless this is a discontinued line or brand that Hacche Maternity will not be continuing.
In this instance we will provide a full refund .
We only collect information that we need that is related to your order. This includes your:
In addition we also collect information on your IP address, browser type, and refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Hacche Maternity collects and uses users personal information for the following purposes:
We are happy to ship WORLDWIDE. Please contact us at email@example.com to discuss international delivery payment options.
When you place an order, an extra charge will be added to the total purchase price for shipping.
Current shipping charges:
$15.00 New Zealand
Worldwide (This charge is for shipping cost only, and does not cover import liabilities that may be applied by the government of the destination country. Hacche Maternity does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Hacche Maternity accept any orders back due to rejection of customs charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office.)